Our Flower Returns, Refunds & Complaints Policy in Nine Elms
Florist Nine Elms Fresh Flowers Guarantee
At Florist Nine Elms, we pride ourselves on delivering vibrant, fresh flowers to households and businesses throughout Nine Elms and the surroundings. Your satisfaction is at the heart of our local business, which is why we offer a Fresh Flowers Guarantee on all our bouquets and arrangements. We source daily from trusted suppliers to ensure every delivery meets our high standards of quality and longevity.
Damaged-On-Arrival Policy
Occasionally, flowers can be affected in transit despite our careful packaging. If your order arrives damaged or in unsatisfactory condition, we sincerely apologise for any disappointment this may cause. We ask that you notify us the same day you receive your flowers, along with a clear photo of the issue. This ensures we can quickly verify and resolve the matter, maintaining our reputation as a reliable Nine Elms florist.
Our Freshness Window
Florist Nine Elms guarantees that our fresh flowers should look vibrant and healthy for a minimum of 5 days from delivery when cared for according to our care instructions. Should your flowers wilt or decline significantly within this five-day freshness window despite proper care, please let us know right away. We are committed to delivering flowers that last, reflecting our dedication to quality and customer satisfaction in Nine Elms.
Refund and Replacement Options
Your peace of mind is important to us. If your flowers are damaged, not as described, or lose freshness prematurely, we offer the following options after assessing your claim:
- Replacement: We will send a fresh bouquet or arrangement as soon as possible to amend the issue.
- Refund: If a replacement is not suitable, we can arrange a full or partial refund, depending on the extent of the concern.
We undertake to resolve issues promptly so you can continue enjoying beautiful, fresh flowers from your local Nine Elms florist without worry.
Complaints Procedure
If you have a complaint concerning your flowers or our service, your feedback is invaluable. Please contact us with a clear description and any supporting photographs if relevant. Our team will investigate your complaint thoroughly and respond within two working days. Our aim is always your complete satisfaction, and we will offer a resolution tailored to your specific situation.
All complaints are handled confidentially, and your comments are used to further improve our high standards and trusted reputation in the local Nine Elms area.
Why Choose Florist Nine Elms?
As a dedicated local florist embedded in the Nine Elms community, we are passionate about serving our neighbours with exceptional flowers and responsive customer service. Our returns, refunds, and complaints policy reflects our commitment to being the most trusted florist for homes and businesses in Nine Elms. Thank you for choosing us for your floral needs, and rest assured that your satisfaction is always our top priority.
