Online Flower Delivery: Nine Elms Florist Terms and Conditions Explained

Florist Nine Elms Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Nine Elms. These Terms and Conditions set out the legal terms that apply to your use of our website and the purchase of goods and services from us. By placing an order with Florist Nine Elms for online flower delivery in Nine Elms and surrounding areas, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these Terms, you may not use our services or website.

Application of These Terms

These Terms & Conditions apply to all customers residing in or ordering deliveries for addresses in Nine Elms and surrounding neighbourhoods. The sale and supply of our products and services are strictly subject to these Terms as set out below. These Terms do not affect your statutory rights as a consumer under UK legislation.

Order Process

Product Selection: You may browse the range of flowers and related products on our website. All products are subject to availability. In the event of supply difficulties or if the flowers we receive are not of the quality we would expect, we reserve the right to substitute with a product of equivalent or better value and quality.

Placing Orders: To place an order, select your flowers and other desired items, add them to your basket, and proceed to checkout. You must complete the order form with accurate details including, but not limited to, delivery address, recipient information, and contact details. Please review your order details before confirming payment. Orders can only be accepted if full payment is received.

Order Confirmation: After placing your order, you will receive an order acknowledgement. This confirms that we have received your request but does not constitute acceptance. An order is accepted when we send you a confirmation of dispatch. We reserve the right to reject any order without explanation prior to dispatch and will refund any payment received in such instances.

Amendments: If you wish to make any changes to your order after it has been submitted, please contact us as soon as possible. We will endeavour to accommodate amendments, but changes cannot be guaranteed once an order has been processed for delivery or dispatched.

Payments

We accept payment online using major credit and debit cards as detailed on our checkout page. Payment must be made in full at the time of ordering. All prices shown on our website are in British Pounds Sterling (GBP) and are inclusive of VAT (where applicable) at the prevailing rate.

If a payment is refused or declined by your card issuer, we are not obliged to fulfil your order. No order will be dispatched until full, cleared payment is received. We reserve the right to modify our accepted payment methods at any time.

Delivery

Delivery Area: Our flower delivery service covers Nine Elms and the surrounding areas as specified on our website. If your delivery address falls outside this area, your order may be declined or subject to additional charges.

Delivery Timing: We offer a range of delivery options including same-day and next-day delivery, subject to availability and order cut-off times. We make every effort to deliver flowers on your chosen date. However, delivery times and dates cannot be guaranteed due to factors beyond our control such as traffic, adverse weather conditions, or seasonal demand.

Recipient Details: It is your responsibility to ensure the recipient’s address and contact information are accurate and complete. We will not be liable for failed deliveries due to incorrect or incomplete information. If the recipient is unavailable to receive the flowers, we may leave them with a neighbour or in a safe place at our discretion, unless you instruct otherwise when placing your order.

Delivery Confirmations: A delivery confirmation will usually be sent after the order has been completed. In exceptional circumstances, delivery may be delayed or impossible (for example, due to access restrictions); in these cases, we will attempt to contact you promptly.

Cancellations and Amendments

You have the right to cancel your order up to 24 hours before your requested delivery date. To cancel, you must contact us with your order details. If cancellation is successful, we will refund your payment in full using the same payment method.

Orders cancelled less than 24 hours before the delivery date may not be eligible for a full refund, especially if preparation or dispatch of your flowers has commenced, or if made to order. For peak periods such as Valentine’s Day, Mother’s Day, or Christmas, a longer cancellation notice period may apply and will be specified on our website or during the order process.

If you wish to amend your order (e.g. change delivery address or flower selection), we will do our best to accommodate changes if notified in time, but cannot guarantee amendments once the order has been processed or dispatched.

Returns, Refunds, and Complaints

Your satisfaction is our priority. If the flowers you receive are damaged or not of satisfactory quality, please notify us within 24 hours of receipt. We may request photographic evidence to assess the issue. If a valid complaint is made, we will arrange for replacement flowers or issue a refund according to our discretion.

Due to the perishable nature of flowers, returns are generally not possible. However, your statutory rights are not affected. Please inspect your flowers upon delivery and inform us immediately of any concerns so we can resolve the matter promptly.

Product Information and Substitutions

We aim to display product images as accurately as possible, but colours, varieties, flower sizes, or containers may vary due to seasonal availability and natural variation. If required flowers or foliage are unavailable, we will substitute with similar items of the same or higher value and quality. We will try to match preferences outlined in your order but cannot guarantee exact matches.

All product descriptions and pricing are correct at the time of publication. We reserve the right to update our product range and prices at any time without prior notice. Promotional offers are subject to availability and may be withdrawn or amended at any time.

Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or any liability which cannot be excluded or limited by law. Subject to this, our total liability for any claim arising from your purchase of goods or use of our services shall not exceed the price of the goods or services supplied to you.

We are not liable for any indirect, consequential, or economic loss, or for any failure or delay in performance resulting from any cause beyond our reasonable control (including but not limited to, acts of God, fire, flood, adverse weather, strikes, or interruption of third-party services).

We take no responsibility for any loss or damage arising from your use of the website, including but not limited to viruses or other technologically harmful material that may affect your computer equipment, software, data, or other property due to your use of our website.

Intellectual Property

All content and materials on our website, including images, text, graphics, and logos, are the property of Florist Nine Elms or our licensors and are protected by copyright laws. You must not use, reproduce, or distribute any content from our website without our prior written consent.

Personal Data and Privacy

Your privacy is important to us. We will securely process your personal data in accordance with UK data protection laws. Data collected during your use of our website or while placing an order will be used solely to process your order, deliver flowers, and improve our services. Please refer to our Privacy Policy for detailed information on how we handle your data.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to the sale of goods and services by Florist Nine Elms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Severability: If any part of these Terms is deemed unenforceable or invalid, it will be limited or eliminated to the minimum extent necessary so that the remainder remains in full force and effect.

Entire Agreement: These Terms and Conditions and any document expressly referred to in them constitute the entire agreement between you and Florist Nine Elms in relation to your use of the website and purchase of goods and services from us.

Updates: We reserve the right to amend these Terms at any time. The updated Terms will be published on our website and will take immediate effect. Your continued use of the website or our services constitutes your acceptance of any changes made.

Contact & Customer Service

If you have any questions regarding these Terms and Conditions, or require customer support regarding your purchase of flower delivery in Nine Elms or surrounding areas, please refer to the contact section of our website to reach our team. We strive to respond to all customer enquiries promptly and to resolve any concerns to your satisfaction.